The Recruitment Process

1. Your interest in a position/work placement with Mac Care is acknowledged by a member of the Mac Care team.
2. Following your initial approach to Mac Care, a Mac Care branch member will re-contact you. This contact is likely to be in the form of a telephone call during which a brief telephone screening will take place. This involves you being asked a straightforward list of questions relating to your availability, qualifications/ previous experience, current work status and type of work you are looking for, and is likely to take on average 10 minutes.
3. Following the outcome of your telephone screening, your application will then either be progressed to the next stage or declined (depending on your suitability for the work available and our ability to match your requirements).
   
   For those progressing to the next stage of the recruitment process, you will be sent a Mac Care application form to complete and return to the office (application forms can also be downloaded from Mac Care's website). You will also be given a list of items that you would need to bring to an interview.
   
   You will then be invited to meet with a member of the branch team in person (at a mutually convenient time and location). Confirmation will be given to you by phone, email or post (where time allows), and a letter detailing the time and location of your appointment (plus a map of how to find us) provided.
   
   NB: In the event that an interview is arranged within 24 hours of your initial telephone screening, confirmation details relating to your interview will be provided verbally.
4. At your interview appointment you will be asked to complete a CRB form. You should allow approximately 1 hour for this appointment
5. On successful completion of the application process, Mac Care will follow up the references you will have provided (in your application form), send off your CRB form for clearance* and book you on any required training (if appropriate e.g. Induction ,Manual Handling etc.)
6. Once all required documentation has come back to us "clear" and "confirmed" you will be classified as “compliant” and be booked straight into your first shift. * On average Criminal Record Bureau Checks take approximately 4 weeks to be processed, cleared and returned to Mac Care.

Pre-vetting

Initial vetting questions must first be answered to ensure applicants meet our criteria before we consider them for interview.

Application

All applicants complete a comprehensive application form that covers personal details, employment history, educational background and references.

Interview

An experienced consultant interviews each applicant. At this stage the consultant is able to completely understand the experience, skills and career aspirations of the applicant to ensure they match them to the correct vacancy.

Enhanced Security Checks

MAC CARE operates stringent vetting and interview procedures. All applicants must have:

• Enhanced CRB checks for residential, homecare and childcare
• Medical declaration must be signed by all workers
• Original certificates and qualifications must be obtained; the General Social Care Council confirm qualifications in writing
• Identification and passport check; workers are then issued with ID card/badge

Thorough reference checking – minimum of two references for work experience.

Induction Training

All workers are required to attend an induction programme.

Skills/experience match process (pre-selection)

Consultants pre-select the worker to the clients needs, using skills, experience and personality.

Client Placement

The applicant will be fully briefed for the client placement; MAC CARE will not send anyone to placements that do not meet the client’s criteria.

Ongoing Training and Development

Courses aimed to enhance skills and knowledge are offered to all workers. If the client has a specific need, we will work with the client to ensure the worker receives relevant training.

Service Review

Verbal feedback is continually obtained to ensure the client is satisfied and at the end of an assignment a feedback form is sent. In addition, we conduct meetings with the client either monthly or quarterly (depending on client request) in order to assess and evaluate the relationship, the service and the rates. This is in addition to our comments, compliments and complaints procedures.